This Privacy Policy explains how mahong3 ("we", "Platform") collects, uses, discloses, stores, and protects the personal information you provide when registering for and using the mahong3 platform. We understand how important privacy is to every member, and we are committed to managing your personal data responsibly, transparently, and in compliance with applicable data protection laws in Malaysia.
This Privacy Policy applies to all users of the mahong3 website, mobile app, and all related services. By using the mahong3 platform, you agree to the collection and use of information as described in this Privacy Policy. Please read this document carefully and contact us if you have any questions.
This Privacy Policy should be read together with
Terms & Conditions mahong3 forms part of the overall agreement between you and our platform.
1. Introduction & Scope of Privacy Policy
Mahong3 is an online casino platform serving Malaysian players with a wide range of entertainment options, including slots, baccarat, blackjack, Live Casino, and Sports Betting. As a responsible platform, we take our obligation to protect the privacy of every member who entrusts us with their personal information seriously.
This Privacy Policy explains in detail:
- Types of personal data we collect from you
- The purposes and legal basis for collecting and processing such data
- Parties who may receive or access your data under certain circumstances
- Security measures we take to protect your data
- Your rights as a data subject and how to exercise them
- The data retention periods and deletion processes we follow
The processing of your personal data by mahong3 is governed by Malaysia's Personal Data Protection Act 2010 (PDPA) and its subsidiary regulations. We are committed to meeting all relevant legal requirements and will continually update our practices in line with developments in data protection law.
2. Personal Data We Collect
Mahong3 collects various types of information depending on how you interact with our platform. Below is a full breakdown of the data we collect:
| Data Category |
Information Type |
How We Collect Data |
| Identity Information |
Full name, date of birth, gender, national identification number |
Registration form, KYC verification |
| Contact Information |
Email address, phone number, residential address |
Account registration, profile updates |
| Financial Information |
Payment method details (Touch 'n Go, GrabPay, DuitNow, FPX), transaction history |
Deposit & withdrawal process |
| Usage Data |
Game history, betting habits, account activity, game preferences |
Platform automatic recording system |
| Technical Data |
IP address, device type, web browser, operating system, approximate location data |
Server logs, cookies, tracking technologies |
| Communications |
Customer support chat records, emails, complaints |
Interactions with the support team |
This includes information you provide voluntarily, such as personal preferences and additional profile details. We may also receive information from legitimate third parties, such as identity verification service providers we engage for KYC (Know Your Customer) purposes.
mahong3 does not collect sensitive information such as biometric data, medical information, or religious and political beliefs unless required by applicable law.
3. How We Use Your Personal Data
Mahong3 uses the personal data collected for lawful and transparent purposes. All data processing has a sound legal basis — whether for the performance of a contract, legal compliance, legitimate interests, or based on your consent:
- Account Management: Creating, verifying, and managing your member account, including any required KYC processes.
- Transaction Processing: Securely and efficiently processes deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX.
- Gaming Services Provision: Enabling you to access and enjoy all slots, baccarat, blackjack, Live Casino, and Sports Betting games on the mahong3 platform.
- Customer Support: Providing effective technical assistance and customer service whenever you need help.
- Security & Fraud Prevention: Identifying and preventing fraudulent activity, money laundering, and other security threats.
- Legal Compliance: Fulfilling the legal and regulatory obligations applicable to mahong3's platform operations.
- Platform Enhancements: Analysing usage patterns to improve the platform's features, performance, and overall user experience.
- Marketing Communications: Sending you promotional information, bonus offers, and platform updates – only with your consent, and you may unsubscribe at any time.
- VIP Rewards Programme: Managing your participation in the programme VIP Rewards mahong3 and processing the rewards you are entitled to.
4. Data Sharing & Disclosure
Mahong3 does not sell or transfer your personal data to third parties for their own marketing purposes. However, in certain limited circumstances, we may share your information with the following parties:
- Payment Service Providers: Transaction details that must be shared with providers such as Touch 'n Go, GrabPay, DuitNow, and FPX banks to process your financial transactions.
- Game Service Providers: Authorised third-party game providers that supply slots, baccarat, blackjack, and Live Casino content to the mahong3 platform.
- Identity Verification Providers: KYC companies that assist us in verifying member identities for legal compliance purposes.
- Statutory Authorities: Government authorities, law enforcement agencies, or regulatory bodies when required by law or court order.
- Technical Service Providers: Companies that provide IT infrastructure, hosting, analytics, and cybersecurity services to mahong3 – all bound by strict confidentiality agreements.
In all instances where data is shared, we ensure that the receiving party has adequate data protection measures in place and uses the data only for the agreed purposes.
If mahong3 is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified in advance via email or a prominent notice on the platform.
5. Data Security
Mahong3 implements multiple layers of technical and organizational security measures to protect your personal data from unauthorized access, loss, destruction, or accidental disclosure:
- Data Encryption: All data in transit is protected by TLS 1.3 with 256-bit SSL encryption. Sensitive data at rest is also encrypted using the latest industry standards.
- Access Controls: Access to members' personal data within mahong3's internal systems is restricted to staff who require it to perform their duties. All access is logged and closely monitored.
- Two-Factor Authentication: mahong3's internal systems use two-factor authentication to ensure only authorised staff can access sensitive data.
- Regular Security Audits: mahong3 conducts regular security audits and penetration testing to identify and address any vulnerabilities in our systems.
- Staff Training: All mahong3 staff undergo regular data protection and information security training.
- Incident Response Plan: mahong3 has a comprehensive security incident response plan to address any data breaches swiftly and effectively.
While we take all reasonable steps to protect your data, no security system can be guaranteed 100% safe. You also play an important role in keeping your account secure — use a strong password and never share your login credentials with anyone.
6. Cookies & Tracking Technologies
Mahong3 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
- Performance Cookies: Helps us understand how visitors use our platform through aggregated, anonymised data. This information is used to improve the platform.
- Functional Cookies: Remembers your preferences and settings — such as language, favourite games, and display preferences — for a more personalised experience.
- Analytics Cookies: Collects information on usage patterns to help us understand how players interact with the various features of the mahong3 platform.
You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and your overall experience on the mahong3 platform. For more information on managing cookies, refer to your web browser's help section.
mahong3 does not use cookies to track your activity on other websites or to display third-party advertisements on our platform.
7. Your Rights as a Data Subject
As a mahong3 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:
Right of Access
Right to Rectification
Right to Erasure
Right to Restriction
Right to Portability
Right to Object
- Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this information within 21 working days from the date a valid request is received.
- Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request a correction. You may also update certain information directly through your account profile settings.
- Right to Erasure: In certain circumstances, you may request that your personal data be deleted. Please note that we may need to retain certain data for legal compliance purposes.
- Right to Restrict Processing: You may request that the processing of your data be restricted under certain circumstances, such as while the accuracy of your data is under investigation.
- Right to Data Portability: You have the right to receive your personal data in a machine-readable format for the purpose of transferring it to another service provider.
- Right to Object: You may object to the processing of your data for direct marketing purposes at any time by contacting us or using the unsubscribe link in our promotional emails.
To exercise any of the rights above, please contact our Data Protection team by email at privacy@mahong3.net. We will respond to your request within the timeframe required by applicable law.
8. Data Retention & Deletion
Mahong3 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law:
- Active Account Data: Retained for as long as your account is active and for a reasonable period after closure to facilitate any queries or disputes that may arise.
- Financial Transaction Records: Retained for a minimum of seven (7) years from the transaction date, in line with Malaysian accounting and tax legal requirements.
- Communication & Support Logs: Retained for two (2) years from the date of last interaction for quality assurance and dispute resolution purposes.
- Marketing Data: Retained until you withdraw your consent or request deletion, whichever comes first.
- KYC Data: Retained for five (5) years after the business relationship ends, in line with anti-money laundering legal requirements.
Once the retention period expires, your personal data will be securely deleted or anonymized using methods that ensure it can no longer be linked back to you. The deletion process runs automatically on a schedule defined in our internal data management policy.
9. Links to Other Websites
The mahong3 platform may contain links or references to third-party websites or services. This Privacy Policy applies solely to the mahong3 platform and does not cover the privacy practices of any other websites you may visit through links on our platform.
Mahong3 is not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to read the Privacy Policy of every website you visit before providing any personal information.
Third-party game providers whose games are available on mahong3 may have their own privacy policies. Please review the relevant provider's privacy policy to understand how they handle your data in the context of the games they offer.
10. Changes to the Privacy Policy
Mahong3 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform service improvements. The date of the most recent update is always shown at the top of this document.
When we make significant changes to this Privacy Policy, we will:
- Displaying a clear notice on the mahong3 platform's main page
- Sending email notifications to the address registered with your account
- Maintaining previous versions of the Privacy Policy for your reference
Continued use of the mahong3 platform after any changes take effect will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and request deletion of your personal data.
11. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way mahong3 handles your personal data, please contact us through the following channels:
- Privacy Email: privacy@mahong3.net – for all enquiries related to data protection and the exercise of data subject rights.
- General Support Email: support@mahong3.net – for general enquiries relating to the platform and your account.
- Live Chat: Available 24/7 via the chat icon at the bottom corner of the mahong3 platform.
We aim to respond to all privacy-related enquiries within three (3) business days. For more complex requests, such as data access or erasure requests, the response time may be longer depending on the complexity of the request, but will not exceed the timeframe prescribed by law.
For information on frequently asked questions about privacy and mahong3's platform policies, you may also refer to the FAQ us.
This Privacy Policy is governed by the laws of Malaysia, in particular the Personal Data Protection Act 2010 (PDPA). Any privacy-related disputes will be resolved in accordance with applicable Malaysian law.